Terms and conditions

RESERVATIONS

Upon confirmation of the safari, we require a 30% deposit of the total tour cost to enable us secure the necessary reservations.
In peak seasons from June- September and November-January,50% of the total tour cost for the client(s) is required to safeguard the reservations and gorilla permits and Accommodation.
The balance should be paid 5 weeks prior to the arrival date.
For bookings made one month or less before departure, we shall require the full payment of the tour costs to secure gorilla permits and accommodation depending on availability.
The payment is made by international wire transfer to the company bank account in Uganda to be provided to you upon confirmation or cash payment at our office premises.
We do not accept Credit cards, Travelers cheques means of payment.

CANCELLATION POLICIES:

Should the client(s) cancel the booking of your holiday, you must do so in writing and all cancellations are subject to a certain charge based on estimated losses and calculated as follows;

The client(s) will receive no refund of any money paid once the safari has commenced.
Less than 30 days to the safari date-No refund(s)
30 – 60 days to the safari date-30% refund to the client(s)
46-90 days to the safari date – 50% refund to the client(s)
Before 90 days to the safari date-Full refund to the client(s)

Note: Uganda Wildlife Authority (UWA) cancellation policy will apply for Gorilla Permits in Uganda already booked and paid for by the client(s). There will be no refund for gorilla permits, as this is a direct policy from the Uganda Wildlife authority.

IMPORTANT NOTICE

· Tour price are based on all prevailing economic conditions at the time of the transfer, any significant changes beyond our will be immediately communicated to our client(s).

· A valid driving license from the country of residence and/or an international driving permit is required. The hirer must be over 25 years of age and have held a valid the driving licence for a minimum of 24 months. He must also be in possession of proper means of identification other than a driving licence.

Self drive cars are hired subject to the Company’s standard form of agreement. Notwithstanding the above conditions the Company reserves the right to refuse a hire at any time without assigning any reasons.
Self drive rates exclude fuel.

· We reserve the right to change any of the prices, services or other particulars contained in the itineraries at any time.

· We also retain the right to alter or modify any prior arrangements of itinerary plan due to unforeseen circumstances like flight schedule, security matters, accommodation, bad weather or abrupt sickness of the client.

· Any money paid to the Hotel/lodge will be refunded less the cost of cancellation fee levied by Hotel/Lodge.

· We take United States Dollar, note denominations of either 50 or 100 and currency year 2000 and above.

Liability

· Whilst the company provides all the services, to the best of its ability for your comfort and safety, it should be understood that all treks /safaris and tours are undertaken at the risk of the client.

The Company and its employees and agents act only as agents of the passenger / client in all matters relating to treks, tours/safaris, accommodation and shall not be liable for any illness, death, injury, death, loss or damage to persons or personal property however caused.

The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action rises. The company reserves the right to employ subcontractors to carry out all or part of the services or to change part or whole of the advertised program should conditions necessitate.

The company’s liability to passengers carried in its own or agents vehicles is governed by the respective laws of Uganda, Kenya, Tanzania, Burundi and Rwanda and is under the jurisdiction of the named countries courts of law.

An itinerary may change due to weather conditions where by the company shall not be held responsible for any delays caused.

The company will not be held responsible for any cancellations or delays. Although we try to ensure that each programme advertised or tailored is properly arranged, we have no direct control over services provided outside of the company and can therefore not be held responsible for these.

· All baggage and personal belongings are at all times at the passenger’s own risk.

· Because of the risks associated with travel like accidents, body injury, animal attack, loss of luggage, sickness and any other form of event, Holiday Car Rental Services cannot accept responsibility.

· All clients are required to arrange valid and effective personal Insurance Scheme when booking your holiday.

We aim at safeguarding the conservation of our environment for the benefit of the local communities and the global world, so any client(s) deemed or pronounced guilty of damaging environment where tourism is based will face legal action as per Uganda Wildlife Authority (UWA) laws and we have a right to refuse the client(s) from continuing the safari tour with us.

MANAGEMENT